We help hotels achieve above industry results
We identify exactly how to maximise your hotel/s performance
Determines where a hotel/group has been and where it is going
Upselling techniques, team ethics, culture & personal values.
We can provide you with the right knowledge and advice to help grow your business in the right direction. Our services focus on the financial and management side of your business to include overall strategy and end game, then specifically depending upon your needs, we'll look at your sales and mix, yields and margins, cost control and EBITDA. We will work with you to discuss ways to maximise future opportunities and avoid typical cyclical pitfalls.
Analysis and creativity is key in everything we do; we also like to be proactive and detailed, our 20 years of experience has taught us to be imaginative and resourceful as well as determined. We are financially and operationally creative and we have the knowledge to help you find methods to produce new revenue streams within your hotels.
The hotel journey (from lender to customer) is interlinked, but there are pinch points that shape the performance which are the key to success. Bank and lender agreements should be competitive, challenged and with counter proposals. Through previous experiences of our own, we can show you how to find the right money, approach bank negotiations and reach successful outcomes.
We embrace the opinions of our guests and work hard to exceed their expectations by way of personal touches, feedback, data, reviews and a systematic approach to the guest journey. We believe in operational simplicity which translates to the team who can then execute with knowledge, pride and enthusiasm.
“Working with The Hotel Touch has transformed the efficiency within our small hotel group - quickly resulting in much healthier profit margins. I would wholeheartedly recommend the team at The Hotel Touch.”
GM of a small independent chain of hotels - York and Harrogate