Our Services
The Hotel Touch team are ready to lend support and help your hotel/s achieve above industry results in the following ways:
Strategic Review
In an ever-changing fragile market and economy, reviewing your business is of utmost importance to ensure you are maximising your profits in every possible way.
A strategic review enables you to determine what options you may have or wish to consider, and then subsequently to take these forward yourself or to engage us to specifically execute a recommendation.
Our review includes advice on return-on-investment, bank agreements, branding, hotel positioning, exit, development, change of use, unique selling points and style of operation. We'll discuss any or all of these areas with you to determine a future strategy that works.
In today's current market, maximising performance is critical. The Hotel Touch can provide an outside view that in most cases will highlight and prioritise the key points that can really influence outcomes and decision making.
Management Agreements
The Hotel Touch take responsibility and accountability for managing your hotel based on a performance or fair-fixed fee model aligned with your strategy and expectations. We integrate our management team and processes where appropriate to improve your returns.

We work to your values and culture (unless you say otherwise) with your hotel team reporting to us to achieve the collective objective of exploiting opportunities and delivering objectives.
Hotel Management Plan
A Hotel Management Plan enables us to provide you with a detailed analysis with recommendations in the key result areas on an agreed timeframe, allowing you or ourselves to then implement the solutions.

We'll spend time at your hotel gathering information and testing the relevant journey pinch points to determine where the revenue and cost opportunities lie. Some areas are quick fixes while others are not, however, the overriding objective is to implement tried and tested processes to your often bespoke circumstances.
The duration of the Hotel Management Plan programme will depend upon the financial targets and growth improvements we agree on.
Revenue Growth Goal
Our revenue team will dissect and benchmark past and present performance to assess your hotel's needs in terms of enquiry handling, selling techniques, distribution systems, online agents, preferred programs, websites, social media, property management systems and integration opportunities. The sole purpose of this service is to grow yields and Revpar (revenue per available room) across all categories of your business mix.

Invariably, we find that hotels already execute many aspects, but with the necessary tools and our knowledge we can complete the ' tool box' and produce the returns. From over-reliance on online agents, a lack of direct bookings and a less profitable business mix, we can clearly identify and action areas to make gains.
Financial Fitness
Financial analysis determines where a business has been and where it is going, and it is the starting and finishing point of any consultation.
Our financial processes include reviewing and auditing monthly P&L’s, producing 3 monthly rolling forecasts (same style as P&L), and analysing weekly statistics, daily and monthly cash flow, debtors and creditors and purchase order systems.
We only produce financial information we know can influence a result and we aim to create a clear format that can be understood quickly. The results of the financial information and monthly review meetings is designed to drive decision making.
Managing my property
Our property management service focuses on how you look after the condition of your hotel and prioritise so that you maximise value without jeopardising your services. Our association and contacts with commercial valuers over the years enables us to provide a real insight into your property management methods and ultimately make a difference.

All too often hoteliers (who have preventative maintenance programmes) focus on the areas they like and neglect areas that, had we identified earlier and in a systematic way, may not then be a financial burden at a later date. A clear form-led approach helps map out priorities and capital expenditure over 1 to 3 years and more.
The Guest Journey
The Hotel Touch believe communication is a major key to operational success and there are many forms of communication both internally and externally that can be added or tweaked which will reflect on performance, from simple telephone or email negotiation to team motivation.
Depending on the operational challenges identified, we can offer a number of processes all of which contain upselling techniques, team ethics, culture and personal values, to include:
- Simple operating guides
- Time and motion recommendations and actions
- Morning meeting critical objectives
- Mentoring
- Implementing specific back to basics programmes
- Advanced bespoke service training
- Our 'Set, delegate and follow-up' programme
- Our 'Guest Host and Personal Touches' programme
Let us help your hotel prosper
The Hotel Touch Pricing
We pride ourselves on being very competitive and good value, therefore the price we quote will depend on the specific service you require ensuring you only pay for what you want and need. We can also quote based on your budget and tailor a solution that is clearly measurable too.
“Working with The Hotel Touch has transformed the efficiency within our small hotel group - quickly resulting in much healthier profit margins. I would wholeheartedly recommend the team at The Hotel Touch.”
GM of a small independent chain of hotels - York and Harrogate
